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Frequently Asked Questions about the new Remote Teller ITMs


  • What is an ITM?

  • How do I begin using the ITM?

  • Can I still use the ATM features without a remote teller to assist me?

  • Why are you moving to these machines?

  • What transactions can be conducted at the ITM’s?

  • How does the remote teller know who I am?

  • Is there a fee to use the ITM?

  • Am I able to get a cashier’s check, money order, rolled coin or cash advance through the ITM?

  • What if I do not want to use the ITM?

  • When are remote tellers available?

  • Is there anything an ITM cannot do?

  • Can the remote teller reset my Debit Card PIN?

  • Can the remote teller unlock my Internet Banking?

  • Will I be able to cash in my coins using the ITM?

  • Can an ITM dispense coin?

  • Are transactions made private at the ITMs? I don’t want anyone to hear my information.

  • What type of currency does the ITM carry?

  • Will my deposit be processed the same as when I go to a teller in the branch?

  • Are these machines replacing tellers?

  • Who are the remote tellers I will be working with?

  • What are the benefits of using an ITM?

  • I own a business. Can I use the ITM for my business accounts?